Automation NLEN
AI Agents

Voice agent for your business.

Your phone gets answered, even when you're busy. A voice agent picks up, answers recurring questions and books an appointment. If someone wants to speak to a person, it puts them through.

Answers, evenings tooTakes the name and questionPuts callers through to you
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Listen to the callTuesday evening 19:42, outside working hours

Voice agentGood evening, you're through to the digital assistant at Installatiebedrijf De Wit. How can I help?

CallerI've got a leak under the sink. Could someone come out this week?

Voice agentSorry to hear that. There's a slot on Thursday at nine. Shall I book that in for you?

CallerYes, please.

Voice agentThat's in the diary. What address should we come to?

Appointment: Thu 09:00Summary sent to your email
How it works

It answers, understands the question and decides what needs to happen.

  1. 1AnsweringIt picks up and says straight away that it's a digital assistant.
  2. 2ListeningThe caller explains in their own words why they're calling.
  3. 3DecidingIt decides what needs to happen. You've set out beforehand what it's allowed to do.
  • Giving an answerA standard question, such as opening hours or the area you cover.
  • Booking an appointmentIt suggests a time and puts it in your calendar.
  • Putting the caller throughFor anything urgent, a complaint, or if the caller asks.

After every call there's a short summary in your email or your customer list.

Included

What it does for you, call after call.

Answering standard questions

Opening hours, the area you cover, how booking works. The answers come from what you give us.

Taking down the enquiry

Name, number and what it's about. After the call there's a short summary in your email or your customer system.

Confirming an appointment

The day before, it rings to confirm the appointment. It only calls people who made an appointment themselves.

Who we help

When the phone becomes a problem.

You're out on a job

You can't pick up, and the caller rings the next name on their list.

The phone rings all day

The same questions over and over, and your own work doesn't get done.

You're closed in the evening

That's exactly when people who are at work during the day ring.

How we work

Outside working hours only at first, more when you want it.

  1. Listening in

    We go through which questions come in and how you answer them now.

  2. Agreeing the rules

    What it can handle itself, when it puts callers through and what it never says.

  3. Building and testing

    You ring it yourself, as often as you like. We adjust it until it sounds the way you want.

  4. Reading back

    For the first few weeks you read back every call. After that, only what stands out.

  5. Switching on

    At first only outside working hours or when you're on another call. More only when you want it.

What we need

Here's what we need from you.

  • The ten questions you get asked most
  • When it should put callers through, and to whom
  • Access to your calendar, if it's allowed to book appointments
Frequently asked questions

Frequently asked questions.

What is a voice agent?

A voice agent is an AI receptionist: software that answers your phone and talks to the caller in everyday language. It answers recurring questions, notes who called and why, and can book an appointment. If the caller wants to speak to a person, it puts them through.

Does the caller hear that it's an AI?

Yes. It says so at the start of the call. We think a caller ought to know.

Do I keep my own number?

Yes. You divert your number whenever you choose, for example only when you don't answer.

What if it doesn't know the answer?

Then it says so, notes the question and makes sure you can call the caller back. We set it up so that it doesn't make up an answer.

Are calls recorded?

Only if you choose that, and then the caller is told at the start. You always get a written summary.

Does it speak Dutch?

Yes. If the caller starts in English, it carries on in English.

Related services

Related services.

Inbox agent →Lead follow-up →Quote agent →AI knowledge base →Booking agent →More about AI Agents →
→Get started

How many callers do you miss in a day? Let's find out.

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