Answers in plain language
You ask the question the way you'd ask a colleague.
AI Agents
An AI knowledge base that answers from your own documents.
A knowledge assistant answers questions from colleagues or customers using the documents you approve. Every answer shows its source.
Only your documentsSource with every answerSays so when it doesn't know
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How it works
Your documents in, answers with a source out.
- Manuals
- Price lists
- Terms
- Frequently asked questions
- Work instructions
Knowledge assistant
- Answer with source
- Passed on to a colleague
- Question not yet covered
It only uses what you've approved.
Included
Answers you can check.
The source alongside
Under every answer you can see which document it comes from and, where possible, the page.
Says so when it isn't there
If it can't find the answer, it should say so. That's how we set it up and that's how we test it.
Passing on to a colleague
A question without an answer goes to the person you nominate.
See what's being asked
An overview of the questions, and of the ones that don't have an answer yet.
The latest version
If you replace a document, we load it in again and it answers from the new version.
Rules and limits
Three rules we set.
Approved sources only
It doesn't search the internet and doesn't use any document you haven't added.
No answer without a source
If it isn't in there, it should say so and pass the question on.
Permissions per group
We set which group may use which documents, and test that before it goes live.
Where you use it
The same knowledge, four places.
01 / 04
For your team
A new colleague asks how a return works and gets the answer with the page reference.
0102 / 04
For your customers
As a chat on your site: lead time, guarantee, terms. For guarantee and terms it points to the document itself: that wording is what applies.
0203 / 04
For your customer service
It drafts an answer to a customer's question. A member of staff reads it through and sends it.
0304 / 04
For your field staff
The fitter looks up the instructions for an appliance on his phone.
04
Who we help
When knowledge lives in people's heads and in folders.
Everyone asks the same colleague.
Who never gets round to their own work as a result.
It's written down somewhere, but nobody knows where.
In a folder, an old email or a sixty-page manual.
Customers keep asking the same questions.
Lead time, guarantee, returns. The answer is already set.
How we work
Sources first, then the questions.
Choose the sources
You decide which documents go in. We start small.
Tidy up
Old versions and duplicate documents come out, otherwise it contradicts itself.
Set the order of priority
Which document applies when two sources say different things.
Test with real questions
You and your colleagues ask the questions you get every week.
Open it up
To your team first. To customers only once the answers are right.
What we need
Here's what we need from you.
- The documents that contain the answers
- Ten questions you get every week
- Who gets a question when it doesn't know
Frequently asked questions
Six questions, six answers.
Is this the same as ChatGPT?
No. A general chatbot doesn't know your documents and answers from general knowledge. This assistant searches your documents first and names the source.
Can it make mistakes?
Yes. That's why the source is shown, so you can check it. For an important decision, read the source yourself.
Who can see what?
That can be set per group. We set it up so that a document meant for the directors doesn't end up in answers to anyone else, and test that before it goes live.
Can it go on my website too?
Yes, as a chat for customers. In that case it only uses the documents you release for that purpose, and it says that it's an AI assistant.
Where does the data go?
The text is read by an AI model from an external provider. We choose a provider whose terms state that it does not use your data to train its model, and we agree with you where the data is processed.
Which files can it read?
Text documents and PDFs that contain text. With scans and tables, we check beforehand whether the content comes across properly.
Related services
Related services.
→Get started
Which question do you get every single week? That's where we start.
Would you rather talk it through? Call +31 6 12 08 49 38. We respond within the hour.