01
Reading
It reads every new email as soon as it arrives. The attachment too, if there is one.
What you see
J. de VriesCould you put together a quote for a new gutter?
AI Agents
Automate your business email with AI.
From a full inbox to a clear next step. An inbox agent reads your email, sets the priority and gets a reply ready. By default, nothing goes out until you've seen it.
Sorted by priorityReply and action preparedYou approve
Answer five questions and see which services fit your business.
How it works
Four steps, and the last one is yours.
02
Labelling
Enquiry, invoice, customer question or promotion. You decide which labels there are.
What you see
EnquiryNot urgent
03
Preparing
A two-line summary and a reply in your tone of voice, as a draft.
What you see
DraftHi Jan, thanks for your message. I can come round on Thursday to measure up.
04
You approve
You read it, change what you like and send. Or you bin it.
What you see
SendEditDiscard
Three levels
Sort, prepare or act within your rules.
- 01
Sorting
Label, priority and the right colleague. It spots a deadline, puts a regular customer at the top and flags anything that's been sitting too long. It doesn't send or change anything.
- 02
Preparing
A summary, a draft in your tone of voice and a task. It pulls in what you already know about the customer. You approve.
- 03
Acting within rules
Only for clear-cut cases: an acknowledgement, your opening hours, a standard document. You switch it on yourself.
Rules and limits
It knows when to hand over.
What it prepares
- A question about your opening hours
- A request for a status update
- An acknowledgement
- Sending a standard document
- A suggested appointment
- A question you get a lot
What goes straight to you
- It isn't sure
- An angry customer or a complaint
- A legal question
- An amount that doesn't match
- Privacy-sensitive information
- A question it hasn't seen before
- A discount beyond what's been agreed
Where it works
Six kinds of email, six routes.
01 / 06
New leads
Picking out the details, summarising what kind of business it is, adding it to your CRM, setting the priority, assigning it and preparing a follow-up.
0102 / 06
Customer questions
Recognising the subject, preparing the answer from your own knowledge, taking the customer's history into account and passing it on when needed.
0203 / 06
Quote requests
Pulling out the requirements, asking for missing details, creating the deal and getting the quote started.
0304 / 06
Schedule
Reading the date and preference, checking the calendar and suggesting options. You approve the appointment.
0405 / 06
Admin
Recognising invoices, contracts, forms and order confirmations, including PDFs. Pulling out the key details, saving them and leaving them ready for you.
0506 / 06
Shared mailbox
Info, sales, support or planning: it decides who picks it up, so two people don't type the same reply.
06
What a handover looks like
No draft, but everything you need.
- Email readThe customer writes about a delivery in November and mentions a departure from the contract.
- Customer recognisedExisting customer, there's a quote outstanding, the deadline is Friday.
- Risk spottedA departure from the contract isn't something for a standard reply.
- Summary writtenThree lines: what they want, what's already in place, what the risk is.
- Passed to the account managerWith the advice: call the customer today. Nothing is sent automatically.
Knowledge and limits
From your knowledge, not from assumptions.
01The sources
Your frequently asked questions, product information, pricing rules, terms, earlier emails, the status in your CRM and your documents.
02Which source takes priority
We set that out. Your terms, for example, override an old email.
03When information conflicts
It doesn't choose. It sets the two side by side and passes it to you.
04It doesn't invent commitments
If a price or a date isn't in your data, it leaves the space blank and says so.
05It only sends what you've released
Every reply stays a draft until you click send. A standard reply, such as an acknowledgement, only goes automatically if you switch that on for that type of email.
06It doesn't throw anything away
Promotional email gets a label. Deleting is up to you.
Integrations
It works in the systems you already use.
Inbox agent
- Gmail and Google Workspace
- Calendar
- CRM
- Quoting tool
- Accounting
- Document storage
- Team chat
- Helpdesk
Your team doesn't have to open a new program. If you use a different email service or other systems, we find out beforehand whether it can be done.
Security and control
What's fixed, whatever you switch on.
- You approve
- A log of every action
- Access only to what's needed
- No more data than necessary
- Retention period set
- Nothing sent when in doubt
- Rules for passing on
- Attachments handled securely
- Retention period set
- Nothing sent when in doubt
- Rules for passing on
- Attachments handled securely
- You approve
- A log of every action
- Access only to what's needed
- No more data than necessary
How we work
Sorting first, replies only after that.
Reading with you
Together we look at which kinds of email come in. You choose the examples.
Agreeing the rules
Which labels, what counts as urgent and what it leaves alone.
Trial run
It only sorts. For a week you check whether the labels are right.
Adding drafts
Only once the sorting is going well does it start getting replies ready too.
Fine-tuning
When you correct a label, we build that into the rules.
Frequently asked questions
Frequently asked questions.
What is an AI inbox?
An AI inbox is an assistant that reads your email, sorts it by urgency and gets a draft reply ready for each one. You read, adjust and send. It works with Gmail and Google Workspace. If you use Outlook, we check beforehand whether it can be done.
Do you read my email?
During set-up we look with you at the examples you choose. After that it runs without us looking in, unless you ask us to.
Where does my email go?
The text is read by an AI model. We choose a provider that doesn't use your email to learn from, and we set out where it's processed.
Which email does it work with?
Gmail and Google Workspace. If you use something else, we check beforehand whether it can be done.
What if it labels an email wrongly?
Then you correct it. We take that correction on board, so it does it differently next time.
When does it hand over to me?
With a complaint, a legal or financial question, a discrepancy or when it's in doubt. You then get the summary, without a draft.
Can it reply by itself?
No. Every reply stays a draft until you click send. If you do want an acknowledgement to go automatically, we build that separately and you switch it on yourself.
What do you need from me?
Access to your mailbox, read-only to begin with. A few replies you've sent yourself. And what it must never do.
Related services
Related services.
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